Jennifer Norman
Director of Client Experience
Jennifer serves as the Director of Client Experience at The Brookhaven Group where she is the main point of contact for clients and their families.
With over seven years of experience or working with high and ultra high net-worth individuals and families, Jennifer is a dedicated client relationship manager with a history of exceptional service, discretion, and personalized financial support to high-profile individuals and families. She specializes in building long-term relationships rooted in confidence, strategic understanding, and meticulous attention to detail.
Jennifer plays a key role in managing complex client relationships, coordinating across advisory, investment, and planning teams to ensure a seamless and highly customized client experience. Her approach is centered on proactive communication, operational excellence, and a deep commitment to understanding each client's evolving financial needs and long-term objectives.
Prior to joining The Brookhaven Group, Jennifer worked at Bank of America Private Bank and U.S. Bank.